Supporting people within Downham Market and surrounding villages.



Here at Carers El!te we appreciate and strive for excellent feedback. If our staff, clients and service users aren't happy, neither are we.

It has been tremendous to have such positive feedback in our years of homecare and we owe it all to our tremendous staff and service users who took a chance on the local homecare provider.
We hope for many more brilliant years ahead.

"As you will be aware *M* died last week and I would say that her death at home has been exactly as most people would wish for and perhaps the 'best' I have witnessed in 20 years as a GP" - A local General Practitioner​

"Dear Jonathon, Kelly and Carers. We would like to thank all of the staff at Carers El!te for the support they gave B. We met a few of the ladies and we truly found them all to be very caring and they developed a genuine personal interest in B as an individual. We wish you and all your staff the best for 2022" - Daughter of a Service User

"To Carers El!te Not being able to visit our dad throughout covid and worrying about him every day has been very hard to deal with for all of us. Thank God you were there as our eyes and ears assisting us to video call and reassuring him that he is ok and safe, I am sure if it hadn’t been for the support, you have shown us and our dad he wouldn’t be here. Thank you all"

"Jonathon is completely professional yet friendly and you feel at complete ease. This means that you can have a great working relationship with him, which makes going to work a pleasure instead of a chore. I have always been made to feel like a valued member of the team and have always felt as though I have made a difference after finishing a shift."

"Very rarely do I come across a company with no negative feedback, you are one of those companies." - Norfolk First Support Team Member

"If a member of my family ever needs to have care, I would not hesitate to contact Carers Elite as I truly believe that there is no better local care agency that cares as much about their clients as this."

"One of the best things about Carers Elite is that they provide us co-workers with feedback after every shift so that we can continue our professional development and know where we need to work on our skills and this helps us to progress."

"I am genuinely so proud to be a part of Carers Elite as it is about time that there is a care company with the staff involved for all of the right reasons instead of just seeing it as a job and to earn money. Each carer/nurse treats every individual with the upmost respect and have a passion for their career."

"We have been using Carers Elite for agency staff at our care home for a few years now. They are very quick to respond to our communication with them and provide us with extra staff that we require even at short notice. The staff are highly trained in the care sector and this shows in their work with us. The staff that come to us are very polite and very caring towards our resident's needs and have all consideration for resident's and their work colleagues. I would highly recommend this agency to any residential home that may be looking for agency staff that can be relied on and trusted."" - A Homecare Client

"I would like to thank you all for the kindness & care you gave myself & my husband all the way through until his passing. He loved your visits, not only for the care but a chance to chat to someone other than just me. Your staff were like part of the family and the support you have shown us even after he has gone has been lovely." - Wife of a Service User

"To the Tean and Management at Carers El!te. We would like to thank the team that cared for mum so very well over the last 18months, always showing so much kindness, enabling her to keep her dignity and stay in her own home which was so important to her Once again, a massive thank you to you all." - Family of a Service User

"Since working at Carers Elite, I have finally understood how it is to work within a fully functioning team that treats their staff fairly and makes them feel completely appreciated."

"Well done Jonathon for finding such great staff and I wish you all the best in the future​.​"

"I have never been into a care company who are so understanding and caring as yours." - Relative of a Service User

"Through Carers Elite, I have completed much in-house training and I feel like this has helped to shape me into a competent carer with a wide range of skills. We are always given the opportunity to enhance our knowledge and undertake further qualifications."

"We were met by one of your employees, a lady I believe to be called *S*. I have to say that this carer was the most impressive I have come across since starting work with the trust." - Student Paramedic attending a service user

"I have had 8 years of care, but you and your staff are the best by far." - A Service User

"Can't thank Jonathon enough. He was professional, friendly and everything was sorted so quickly and I can't wait to start my new job next week. He makes sure he places carers in the right home and vice versa. He cares that his staff are happy and follows up with feed back. I don't hesitate in recommending Jonathon at Carers Elite. I am one happy carer. Thank you."

"I wouldn't hesitate to reccomend you to anyone who needs care, the service we had from you was excellent and everything which was done was first class." - Wife of a Service User

"She said *L* is like having a good friend pay you a visit. What a brilliant recommendation!" - A Family Member in regards to a recent care package

"Would recommend Carers Elite at any given opportunity."